Return Policy

At eshop-time.com, we want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, we offer a simple and hassle-free return policy. Please read the following guidelines to understand our return process.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The product must be in its original, unused, and undamaged condition.
• The product must be returned within 15 days from the date of delivery.
• The product should be returned with all original packaging, tags, and accessories.
• Return requests must be initiated within the return window. After 15 days, returns will not be accepted.

2. Non-Returnable Items

Certain items are not eligible for return, including:

• Perishable goods (e.g., food items).
• Personal care products (e.g., beauty & wellness items) for hygiene reasons.
• Custom-made or personalized products.
• Gift cards and electronic vouchers.
• Items that have been used or damaged by the customer.

3. Return Process

If your item is eligible for return, follow these simple steps:

Initiate a Return: Contact our customer support team via email at support@eshop-time.com or call us at +91-075 03 979736 to request a return authorization.

Pack the Item: Carefully pack the item with all the original packaging, accessories, and any accompanying documentation.

Send Back the Product: Once your return request is approved, you will receive instructions on where to send the product. Return shipping costs are the responsibility of the customer unless the item is defective or damaged upon delivery.

Refund or Exchange: After we receive the returned product and verify its condition, we will process a refund to your original payment method or issue a replacement (if an exchange was requested). Refunds typically take 5-7 business days to process after approval.

4. Damaged or Defective Items

If your item is damaged or defective upon arrival, please contact us immediately within 48 hours of receiving the product. We will arrange for a return at no additional cost to you and either replace the item or provide a full refund.

5. Refunds

Once the returned item is inspected and approved, the refund will be issued to the original payment method. Please note that shipping charges are non-refundable unless the return is due to an error on our part (e.g., damaged or defective items). Refunds can take 5-7 business days to reflect in your account, depending on your payment provider.

6. Exchanges

If you wish to exchange an item for a different size, color, or model, please initiate the return process, and once the original item is returned and processed, we will send you the replacement. If the replacement item costs more, the price difference will be charged to you. If the item you wish to exchange for is out of stock, we will notify you and offer a full refund or credit for future purchases.

7. Customer Support

If you have any questions or need assistance with your return, please feel free to contact our customer support team: Email: support@eshop-time.com Phone: +91-075 03 979736 Address: M-13, Varsha Park Baner Road, Gaon, Baner, Pune, Maharashtra 411045

8. Changes to the Return Policy

We may update our return policy from time to time. Any changes will be posted on this page, and the updated date will be reflected at the top of this policy. We recommend reviewing the policy periodically.

Thank you for shopping at eshop-time.com. We strive to provide you with a great shopping experience and quality products. Should you have any questions, don’t hesitate to reach out to our customer support team for assistance.